Support Pages
The TAC is available 24 x 7 for assistance with configurations, feature implementation, troubleshooting, and general information. Customers covered by a maintenance program receive all TAC services with the highest priority as part of their maintenance agreement.Contact Methods:
Switching and Routing Products
[E-Series, C-Series, S-Series and P-Series]
E-mail Direct Support : support@Force10networks.com
Telephone support US and Canada customers : 866-965-5800
Intl customers : 408-965-5800
Transport Products
[TransNav, TN-Xpert, Traverse, TE2020, TE206, TE100, TE50, TE25, TPE1200, TA200 and TA155]
E-mail Direct Support : transport-support@force10networks.com
Telephone support US and Canada customers : 866-887-4638
Intl customers: 707-665-4355
Access Products
[Adit Series, Access and Widebank, Axxius, Master Series, Broadmore and BROADway]
E-mail Direct Support : access-support@force10networks.com
Telephone support US and Canada customers : 866-887-4638
Intl customers: 707-665-4355
Website: http://www.carrieraccess.com/support
Web: www.force10networks.com/support
Force10 Networks has merged with Turin Networks. For information on Turin's Transport and Access products Click here
For more information on case management for Turin’s Transport and Access Products, click here
E-mail, Web, and telephone support provide rapid responses from the Force10 Technical Support Engineers and Sr. Technical Consultants. Typical response is 15-minutes or less for urgent issues. Normally, our customers use the e-mail option and attach configuration or diagnostic file information from the product.
Customer Support Login