Customer Care Services and Support

Turin Networks prides itself in the level of support we offer our customers. The change from Turin Networks to will be a seamless change to our customers. In the short term, only the email addresses below will be updated. All of our Support Center Telephone numbers will remain the same and our WEB page support will remain in service until further notice. The basic support processes and escalation procedures are explained below.

Customer Support Process Update document.

Turin Networks provides industry-leading product training. Web-based training is available for a select group of products. Regular sessions are held at our headquarters in Boulder and regional sessions are held throughout North America. Onsite training focused on your staff's specific training needs is also available.

Turin Networks maintains a password-protected Customer Support section for qualified customers to access the following resources:

  • Installation and User Manuals
  • Quick-Reference Guides
  • Frequently Asked Questions
  • System Software
  • Software Keys
  • Maintenance Services
  • Management and Support Software
  • Product Application Notes
  • Product Release Notes
  • Product Change Notifications
  • Product Disassembly Instructions
  

Click here to access customer support documentation and diagnostic tools

Customer Support Login

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If you require assistance accessing the Product Support section, please contact Customer Support at 800.786.9929.