Customer Care Support Services

Extended Warranty Maintenance Support
For customers who want to continue enjoying the benefits of Carrier Access product warranties, we offer the Extended Warranty Maintenance Program. Lengthen the life of your network by taking advantage of continuous hardware repairs and one-time software updates. This program also includes email, on-line, and first year telephone support.
Extended Warranty Maintenance Support Information Sheet

Hardware Maintenance Support
The Hardware Maintenance Support Service is our most comprehensive maintenance plan. It is designed for customers who require maximum peace of mind through rapid response for issue resolution and full ongoing support.
Hardware Maintenance Support Information Sheet

On-site Dispatch Maintenance Support
Our On-site Dispatch Service is ideal for customers who are unable to devote their own technicians to troubleshooting, this service ensures that a trained technician is dispatched to your site for problem resolution.
On-site Dispatch Maintenance Support Information Sheet

Per-Incident Support
For customers who prefer support on a per-incident basis, Carrier Access offers the Per-incident Telephone Support Service. This service includes telephone and e-mail support and provides up to 6 technical contacts to help you solve an incident.
Per-Incident Support Infromation Sheet

Software Maintenance Support
The Software Maintenance Service is designed to provide the latest software release to keep your Carrier Access systems current with features and updates. This service also provides 24 X 7 telephone support & notifications of new software releases.
Software Maintenance Support Information Sheet

Configuration-to-Order Customer Care Support Service
Carrier Access' Configuration-to-Order Customer Care Support Service streamlines the configuration ordering process, getting you up and running and earning service revenue as fast as possible. This service eliminates the need to stock equipment inventory, decreasing both capital and operational costs associated with maintaining inventory.
Configuration-to-Order Support Services Information Sheet

Training Support Services
Our comprehensive training options help you maximize your investment in our products and provide the skills to enhance your service offerings. We offer courses focused on all aspects of the operation of our products as well as technology overview classes.
Training Support Services Information Sheet