Contact Us
Carrier Access prides itself on the level of support we offer our customers. We have assembled a world-class team that provides customer support and engineering through our 7 x 24 support center, and nationwide field and sales engineering forces. Telephone support for configuration and diagnostics questions; product return, repair and advanced replacement services; and access to application engineering services are all provided.
Carrier Access provides industry-leading product training. Web-based training is available for a select group of products. Regular sessions are held at our headquarters in Boulder and regional sessions are held throughout North America. Onsite training focused on your staff's specific training needs is also available.
Email
support@carrieraccess.com
North America
800.786.9929
International
1+303.218.5655 †
Be prepared with the following items when calling:
• Serial numbers of your unit(s)
• Name
• Company Name
• Phone Number
• Email Address
Have an out-of-warranty unit or need 7 x 24 support? Call us today and we'll set you up with one of the following services:
Per-incident Support
For customers who prefer support on a per-incident basis, Carrier Access offers the Per-incident Telephone Support Service. This service includes telephone and e-mail support and provides up to 6 technical contacts to help you solve an incident.
(more information)
Hardware Maintenance Support
The Hardware Maintenance Support Service is our most comprehensive maintenance plan. It is designed for customers who require maximum peace of mind through rapid response for issue resolution and full ongoing support.
(more information
Click here to learn more about additional Customer Care Support Services.
† Check with your local telephone company for dialing assistance to the United States.
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